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In July 2002, MERCU™ Learning Point was accorded membership
into the Singapore Quality Class (SQC), as a recognition
of its Quality Journey in organisational excellence.
The Singapore Quality Class (SQC) Programme provides organisations
with a framework for achieving business excellence. Based
on widely accepted international models, the SQC Business
Excellence Framework has seven dimensions - Leadership, Planning,
Information, People, Processes, Customers and Results
The SQC Business Excellence Framework provides an excellence
model that can be applied to any organisation, regardless
of its uniqueness. It enables organisations to adopt a total
approach in managing people, processes and customers to achieve
better business results.
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